I’m Victoria Gumaer, the Senior Support Product Expert for HubSpot’s Content Team. I’m passionate about solving problems and writing code. At HubSpot, I get to use code to solve problems, so that works out. I help customers with tricky design issues. I work with our Project Management Team to create tools that people love. I identify customer pain points in our software that are less than loveable, and I work with our team of engineers to fix it. I run training for our Services Team on subjects ranging from SEO to APIs, and, occasionally, I write software to improve the efficiency of our Customer Support Team.